Frequently Asked Questions

From ordering, payments, shipping, and other important matters, we gathered the top FAQ for your reference. If you have additional questions, feel free to contact us.

ORDERING

How do I order an e-book?
Download and install the free Kindle App from Amazon, Google Play, or Apple App Store to your preferred device. Then, search and purchase our e-books from Amazon.

How do I order store merchandise?
Please browse our product catalog for items that might pique your interest and follow the specified instructions.

Where or how do I pay?
You may make payments through any of the following:

  • BPI Savings Account: DATUPRESS PUBLISHING (0183-3780-82)
  • BDO Savings Account: DATUPRESS PUBLISHING (0055-4027-3495)
  • GCash: Send Money as payment (09560598988)

For Cash on Delivery (COD) options, our third-party courier service provider can accept your payments.

Do you have a physical store?
Our physical store is coming soon! Until then, please wait for our announcements through our official website and Facebook page.

TIMEFRAME

Why 2-3 weeks production period for your physical products/apparel?
We maintain a limited stock inventory and a fortnightly production schedule. Your ordered item/s may fall either of these two scenarios.

SHIPPING

Do you provide free shipping?
Yes, we do but not all. Please check the page of the item of interest if this has our free delivery service within Metro Manila or the provincial Philippines.

How many days should I wait for the delivery?
As soon as we turned over your ordered item/s to our third-party courier service provider, kindly wait for approximately 1-3 days delivery period for Metro Manila, while 7 days delivery period for the provincial Philippines.

What if I’m not available to receive my ordered item/s?
If you are not available to receive your parcel, please provide an authorized person to accept on your behalf.

Do you do repeat courier service/s?
For erroneous supplied delivery address/other issues concerning shipping receipt, the customer will be shouldering expenses for repeat courier service/s.

RETURNS

If the item delivered is damaged or erroneous, can I return it?
Yes, returns are accepted within seven days upon receipt of your order. However, the tags and packaging should be intact, the apparel has not been washed, and/or no evidence of mishandling or misuse. Click this link to send an Item Return Request.

The apparel I ordered is too small/big for my size, can I return it?
Unfortunately, no, we shall not be accepting returned apparel with reasons of wrong sizes. Please check our size guide before confirming your order.

REFUNDS

Do you refund?
We try our best to deliver. However, if there are internal supplier/production issues, we shall notify you about possible shipping delays. Otherwise, we shall refund the payments for the affected orders.

APPAREL CARE

How to care for and wash the apparel?
We make sure that our apparel is made of high-quality materials and underwent quality checks. Follow our apparel care guide to maintain the durability and quality of your Datu Press Tees and Apparel™.

Care Instructions: Cool Wash, Do Not Bleach, Do Not Wring, Machine Wash Low, Do Not Tumble Dry, Hang to Dry, Do Not Iron on Print

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