Frequently Asked Questions

From ordering, payments, timeframe, refunds, shipping, and other important matters — we gathered the best FAQs for your ease of use, and if you have additional questions, feel free to contact us.

ORDERING

How to order e-books?
If you wish to order our e-books, kindly download and install Amazon.com’s free Kindle App from Google Play/Apple App Store on your Android/IOS cellphones, tablets, or personal computers. Then, search and purchase our e-books from Amazon.com.

How to order physical products/apparel?
If you wish to order our physical products/apparel, please check the page of the item of interest you want to buy and follow it’s specified instructions on how to order it.

Do you sell physical products/apparel worldwide?
For our physical products/apparel, they are currently available for Philippine residents.

Where to pay?
Please send us a proof of deposit/payment by providing a screenshot or photo of your deposit/payment slip to our Facebook Messenger inbox. As soon as our customer representatives validate your payment, your ordered item/s will be processed, and an allowance for the production period of 2-3 weeks will start. You may deposit your payment to one of our official bank accounts/payment facilities:

  • BPI Savings Account: DATUPRESS PUBLISHING (0183-3780-82)
  • BDO Savings Account: DATUPRESS PUBLISHING (0055-4027-3495)
  • GCash: Send Money as payment (09560598988)
  • 7-Eleven: Fund GCash as payment (09560598988)
  • LBC:  Details to send via our Facebook Messenger
  • Western Union: Details to send via our Facebook Messenger

Do you have a physical store?
Currently, we operate through our online shop, and we are on the lookout for the best physical store location. Until then, please wait for our announcements through our official website and Facebook page.

TIMEFRAME

Why 2-3 weeks production period for your physical products/apparel?
We maintain a limited stock inventory and a fortnightly production schedule. Your ordered item/s may fall into either of these two categories.

Is this worth the wait?
Yes, definitely. Our products are made with the highest level of quality materials and originally designed by us. Your patronage will support the advocacies of Datu Press® in reviving the lost cultural heritage of the Philippines and aid our for-a-cause projects. To know more about this, please click this link.

SHIPPING

Do you provide free delivery service?
Not all products qualify for our free delivery service, so kindly check the page of the item of interest if this qualifies for our free delivery service within Metro Manila or the provincial Philippines.

How many days should I wait for the LBC Express delivery?
As soon as we turned over your ordered item/s to LBC Express, kindly wait approximately 1-3 days delivery period for Metro Manila while 7 days for the provincial Philippines. Please be sure that your supplied delivery address is accurate and can receive LBC Express packages.

What if I’m not available to receive my ordered item?
If you are not available to receive your ordered item, please provide an authorized person to accept your ordered item on your behalf with a government-issued identification card/s and/or letter of authorization letter, which LBC Express requires.

Do you provide repeat courier services?
For erroneous supplied delivery address/other issues concerning shipping receipt, the customer will be shouldering expenses for repeat courier service/s.

MEETUP OPTION

Do you allow meetups?
Yes, we allow meetups in the Greenfield District area, Mandaluyong City, Saturdays at 1-5 PM, for product pickups. Please send us your scheduling information to our Facebook Messenger.

RETURNS

If the item delivered is damaged or erroneous, can I return it?
Yes, you should notify your intention of return within seven days upon receipt of your ordered item, and the tags and packaging are intact, have not been washed for apparel, and no evidence of mishandling or misuse. Send the following information to our Facebook Messenger:

RETURN REQUEST
Full Name: Last Name, First Name Middle Name
Delivery Address:
E-mail Address:
Contact Number:
Return Reason:
New Model/Item Code:
New Size: For Apparel Only

I ordered an apparel but I soon realized that it’s too small/big for my size, can I return it?
Unfortunately, no, we will not be returning apparel with reasons of wrong sizes. Please check our sizing guidelines on the pages of the apparel you intend to buy prior deposit/payment.

REFUNDS

Do you refund?
We try our very best to deliver; however, if there are high volumes of orders or if there are internal supplier/production issues, we will notify you through an announcement from our website of possible delays, and we hope that we can agree on possible solutions. If not, we will refund on the affected item/s that you have ordered and paid.

APPAREL CARE

How to care and clean our apparel products?
We made sure that our apparel is made of the highest quality materials, undergone quality checks. To lengthen its longevity, please follow our apparel care: cool wash, do not bleach, do not wring, machine wash low, do not tumble dry, hang to dry, and do not iron print.

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