From ordering, payments, delivery, and other important matters, we gathered the top FAQ for your reference. If you have additional questions, feel free to contact us.
How do I order store merchandise?
Please browse our official online store for items that might pique your interest and follow the specified instructions.
Where or how do I pay?
You may make payments through any of the following:
- BPI Savings Account: DATUPRESS PUBLISHING (0183-3780-82)
- BDO Savings Account: DATUPRESS PUBLISHING (0055-4027-3495)
Why 2-3 weeks production period for your physical products/apparel?
We maintain a limited stock inventory and a fortnightly production schedule. Your ordered item/s may fall either of these two scenarios.
Do you provide free delivery?
Yes, we do but not all items have the free delivery service. Please check the page of the item of interest if this has our free delivery service within Metro Manila. For areas outside NCR, there will be an additional delivery fee.
How many days should I wait for the delivery?
As soon as we turned over your ordered item/s to our third-party courier service provider, kindly wait for approximately 1-3 days delivery period for Metro Manila, while 7 days delivery period for areas outside NCR.
What if I’m not available to receive my ordered item/s?
If you are not available to receive your ordered parcel, please provide an authorized person to accept on your behalf.
Do you do repeat courier service/s?
For erroneous supplied delivery address by the customer or other issues concerning the delivery receipt, the customer will be shouldering expenses for repeat courier service/s.
If the item delivered is damaged or erroneous, may I return it?
Yes, returns are accepted within seven days upon receipt of your ordered item. However, the item’s tags and packaging should be intact, the apparel has not been washed, and/or no evidence of mishandling or misuse else we may not accept the returned item due to a customer’s fault.
The apparel I ordered is too small/big for my size, may I return it?
Unfortunately, no, we shall not be accepting returned apparel with reasons for the wrong sizes. Please check our size guide before confirming your order.
Do you refund?
We try our best to deliver. However, if there are internal production issues, we shall notify our customers about the possible delivery delays. Otherwise, we shall refund the payments for the affected orders.
How to update my e-book?
If there’s an e-book version update, you may download the update by clicking this link and following the instructions provided.
Are the e-book updates free?
Our e-book version updates are free of the same edition, but if there’s “a new edition”, this is not free.
How to care for and wash the apparel?
We make sure that our apparel is made of high-quality materials and underwent quality checks. Follow our apparel care guide to maintain the durability and quality of your Datu Press Tees and Apparel™.