Frequently Asked Questions

From ordering and making payments to shipping and other important matters, we gathered the top FAQs for your reference. If you have additional questions, feel free to contact us.

ORDERING

How do I order the e-book?
Download and install the free Kindle App by Amazon.com from Google Play or Apple App Store. Then, search and purchase our e-book from Amazon.com.

How do I order store merchandise?
Please browse our product catalog for items that might pique your interest. Follow the specified instructions.

Do you sell physical products/apparel worldwide?
For our physical products/apparel, they are currently available for Philippine residents.

Where or how do I pay?
After our customer service representative confirms your ordered item/s, you can make payments through any of the following:

  • BPI Savings Account: DATUPRESS PUBLISHING (0183-3780-82)
  • BDO Savings Account: DATUPRESS PUBLISHING (0055-4027-3495)
  • GCash: Send Money as payment (09560598988)
  • 7-Eleven: Fund GCash as payment (09560598988)
  • LBC:  Details to be sent through e-mail
  • Western Union: Details to be sent through e-mail

If your ordered item/s is/are amounting to less than 2K PHP, you can pay your ordered item/s through our Cash on Delivery (COD) payment option.

Do you have a physical store?
A physical store is coming soon! Until then, please wait for our announcements through our official website and Facebook page.

TIMEFRAME

Why 2-3 weeks production period for your physical products/apparel?
We maintain a limited stock inventory and a fortnightly production schedule. Your ordered item/s may fall under either of these two categories.

Is it worth the wait?
Yes, definitely. Our products are made with top-quality materials and are originally, creatively designed by our team. Your patronage will support the advocacies of Datu Press® in reviving the lost cultural heritage of the Philippines as well as aid our projects with a cause. To know more about this, please click this link.

SHIPPING

Do you provide free shipping?
Yes, we do, but not all. Please check the page of the item of interest if this has our free delivery service within Metro Manila or the provincial Philippines.

How many days should I wait for the delivery?
As soon as we turned over your ordered item/s to our third-party courier service provider, kindly wait for approximately 1-3 days delivery period for Metro Manila while 7 days for the provincial Philippines.

What if I’m not available to receive my ordered item/s?
If you are not available to receive your parcel, please provide an authorized person to accept on your behalf. He or she must present government-issued identification card/s and/or letter of authorization letter.

I have placed my wrong delivery address, do you do repeat courier service/s?
For erroneous supplied delivery address/other issues concerning shipping receipt, the customer will be shouldering expenses for repeat courier service/s.

RETURNS

If the item delivered is damaged or erroneous, can I return it?
Yes, returns are accepted within seven days upon receipt of your order; however, the tags and packaging should be intact, the apparel has not been washed, and/or no evidence of mishandling or misuse. Click this link to send an Item Return Request.

I ordered an apparel but realized that it’s too small/big for my size, can I return it?
Unfortunately, no, we will not be returning apparel with reasons of wrong sizes. Please check our size guide.

REFUNDS

Do you refund?
We try our best to deliver; however, if there are high volumes of orders or there are internal supplier/production issues, we will notify you about possible shipping delays. Otherwise, we will refund the payments for the affected orders.

APPAREL CARE

How to care for and wash the apparel?
We make sure that our apparel is made of high-quality materials and has undergone quality checks. Follow our apparel care guide to maintain the durability and quality of your Datu Press Tees and Apparel™: cool wash, do not bleach, do not wring, machine wash low, do not tumble dry, hang to dry, and do not iron print.

RELATED PAGES